The AI Assistant Application

A leading life sciences company operating at the intersection of biotechnology and scientific discovery sought to create a customer-facing platform to streamline their AI-powered scientific services. Without a unified application to channel AI tools and gather feedback, the client faced challenges in scaling innovation effectively.

Challenge

The client, a life sciences and biotechnology startup, lacked a centralized customer platform to operationalize their growing suite of AI assistants and scientific services. They also needed an efficient mechanism to capture user feedback for continuous improvement, hindering their ability to iterate and expand offerings at scale.

Delivery

Our team approached this opportunity with deep technical knowledge and seamless collaboration across product and engineering units. We rapidly delivered Version 1 of ‘The AI Assistant Application,’ building a scalable architecture hosted on cloud infrastructure. The deployment was executed in layered stages: establishing infrastructure first, then layering application services, spanning across development, staging, and production environments tailored for both general and beta users.

Value

Within just two months, the AI Assistant Application was fully operational for over 100 users. The platform not only accelerated scientific discovery workflows but also enhanced user engagement by providing structured pathways to access AI tools. Our solution enabled continuous feedback loops, laying the groundwork for smarter iterations and future AI service expansions.

Lessons Learned

Throughout the project, our team gained critical insights into modern AI service delivery frameworks, including the use of Managed Kubernetes with Helm charts, advanced security configurations with OIDC, and integration of trending protocols like MCP. Embracing a layer-by-layer deployment model proved instrumental in achieving a stable, secure, and highly scalable application roll-out.

Conclusion

Our collaboration with the client set a new benchmark for rapid yet reliable product development within the life sciences sector. We empowered the client to unlock new possibilities in scientific innovation and customer experience by aligning technology with user-centric objectives.