Centralized BioBank with Advanced Diagnostic and Research Labs

The TSD Team (Technology, Strategy, and Delivery) within our client has been pivotal in deploying and improving systems that revolutionize the business processes of the Clinical Laboratory Sciences department. By integrating innovative technology and fostering agile collaboration, the team has enhanced critical functions like human biological sample management, clinical assay definitions, and laboratory testing activities.

Challenge

Client Overview: Arrayo’s client operates in the competitive landscape of vaccine research and development. The TSD department, is responsible for supporting the business processes of the Clinical Laboratory Sciences department within Vaccines R&D for the management of human biological samples, the definition of clinical assays, and lab testing activities.

Client’s Challenges:

• Establishing a robust Human Biological Sample Management (HBSM) biobank to streamline and centralize sample storage and access.
• Building a new site to include histotechnology, genomics, and cytology labs.

Delivery

Arrayo’s Approach: Explanation of the methodology, strategy, or approach used by Arrayo to tackle the client’s challenges & highlight any unique or innovative aspects of the approach.

Solution and Implementation:

• Liaison with End-Users: Conducted exploratory workshops, story mapping, and wireframing sessions to understand existing processes and define business requirements.
• Development and Testing: Organized development phases, sprints, and validation sessions, including:
  • Writing test cases and validation protocols.
  • Executing GxP validation for compliance.
  • Performing exploratory testing and formal validation.
• Documentation: Delivered comprehensive system-related documents, such as user requirements, migration plans, and user manuals.
• Change Management: Supported users through the transition by training sessions and personalized assistance.
• Collaboration with TECH Stakeholders: Ensured alignment during development, testing, migration, validation, and go-live stages.

Value

Results and Benefits:

• Training sessions and personalized assistance allowed for greater confidence while changing warehouse management systems.
• Comprehensive documentation ensures GxP was followed for compliance.

Lessons Learned:

• Agile methodologies enabled faster iterations and stakeholder feedback.
• Effective communication reduced resistance to change and ensured smooth adoption of systems.

The TSD team’s agile, user-focused approach has profoundly impacted our client’s Clinical Laboratory Sciences department. By deploying innovative solutions and fostering collaborative engagement, they have driven efficiency, improved user satisfaction, and streamlined critical processes. The success of this project highlights the value of strategic and technological excellence in addressing complex challenges.